Frequently Asked Questions

“Available to Order” means the part is available for us to order through Triumph. Many Triumph parts are sourced from Triumph after an order is placed rather than being physically stocked at our dealership.

Most parts that are available from Triumph at the time of order arrive at Engle Motors within approximately 3–7 business days. Once received, we typically process and ship orders within 1–2 business days.

Availability and estimated timing are based on information provided by Triumph and can change due to backorders, discontinued parts, or other manufacturer delays.

“Available to Order” means the part is available to order through us; it does not guarantee that the part is physically located at Engle Motors or immediately ready to ship.

Many Triumph parts are sourced from Triumph after an order is placed. We submit your order to Triumph, Triumph ships the part to Engle Motors, and we then inspect, process, and ship the order to you.

Most parts that are available from Triumph at the time of order arrive at our dealership within approximately 3–7 business days. Once received, orders typically ship within 1–2 business days.

These are estimates, not guaranteed delivery times. Delays may occur due to manufacturer availability, backorders, discontinued parts, holidays, weather, carrier delays, or other circumstances outside our control.

Tracking information will be provided once your order ships from Engle Motors.

We make every reasonable effort to keep product availability information current. However, Triumph availability can change after an order is placed.

If Triumph informs us that a part is backordered, discontinued, unavailable, or otherwise cannot be fulfilled, we will make reasonable efforts to contact you and provide the available options. Manufacturer-provided availability and estimated shipping dates are not guaranteed.

Cancellation requests must be submitted within 12 hours of placing your order to receive a full refund with no cancellation fee.

After 12 hours, but before your order has shipped from Engle Motors, we may be able to accommodate a cancellation at our discretion. Approved cancellations after the 12-hour period are subject to a 25% cancellation fee.

Once an order has shipped from Engle Motors, it cannot be canceled and must instead be handled through our Return & Refund Policy.

The time we receive your cancellation request determines whether it falls within the 12-hour cancellation period. The 12-hour period continues regardless of our regular business hours.

Certain products may be designated as non-cancellable or non-returnable based on their nature or the manufacturer's requirements.

These may include custom or personalized products, certain VIN-specific components, custom-painted parts, discontinued or limited-availability items, and products specifically identified by Triumph or the manufacturer as non-cancellable or non-returnable.

Normal Triumph OEM parts listed on our website are not considered special-order items simply because they are sourced from Triumph after an order is placed.

Special-order or manufacturer-designated final-sale items cannot be canceled or returned unless they arrive damaged, defective, or otherwise qualify for an exception under our applicable policies.

Orders may be placed online at any time.

The 12-hour cancellation period begins when the order is placed and continues regardless of our business hours, so please keep this in mind when placing an order.

You will receive tracking information once your order has been processed and shipped from Engle Motors.

Carrier tracking information, delivery estimates, and scan times are controlled by the shipping carrier and may not update immediately after shipment.

Depending on the order, destination, size, weight, and other shipping considerations, orders may be shipped using USPS, UPS, FedEx, or another carrier selected by Engle Motors.

Our online parts store currently ships to locations within the United States, including APO/FPO addresses through USPS where available.

International orders are not currently available through our online checkout.

Orders meeting the current free-shipping threshold qualify for free standard shipping within the contiguous United States.

Orders below the free-shipping threshold are subject to the applicable shipping charge shown at checkout.

Free shipping does not apply to international orders, special shipping arrangements, or other exclusions that may be identified at checkout or on the applicable product listing.

Yes. Our online parts catalog is intended for genuine Triumph OEM parts.

Our website provides fitment information to help you identify the correct part, but fitment information should be considered a guide and is not a guarantee of compatibility.

Fitment can vary based on model year, VIN breaks, regional specifications, factory changes, production changes, and aftermarket modifications.

The customer is responsible for confirming that the part is correct for their motorcycle before placing an order.

If you are unsure about fitment, we strongly recommend providing your VIN and contacting our Parts Department before ordering.

If the wrong part is ordered due to customer-selected fitment, model, year, VIN, or other customer-provided information, the order may be eligible for return under our Return & Refund Policy.

Non-error returns are subject to applicable return shipping costs and our 35% restocking fee.

Engle Motors is not responsible for installation or removal labor, towing, rental vehicles, downtime, or other costs associated with an incorrectly ordered part.

Please contact us before installing, modifying, or altering the part.

Do not install a part if you are unsure whether it is correct for your motorcycle. We will review the part number, motorcycle information, and available fitment information to determine the appropriate next step.

If Triumph has discontinued a part, there may be a superseding part number or an alternative available.

We will make reasonable efforts to identify available alternatives when possible. If Triumph cannot fulfill the original part, we will contact you regarding available options.

We accept authorized returns within 15 calendar days of delivery.

To be eligible for return, products must generally be:

Yes. Returns that are not the result of an Engle Motors error are subject to a 35% restocking fee.

This may include returns for:

For returns that are not the result of an Engle Motors error, the customer is responsible for return shipping costs.

Original outbound shipping charges are generally non-refundable unless the return is the result of an Engle Motors error.

If an order qualified for free shipping, the actual outbound shipping cost incurred by Engle Motors may be deducted from the refund for a non-error return.

The following are generally non-returnable:

A special-order item is a product that Engle Motors does not normally stock or routinely offer for general sale and that is obtained specifically at a customer's request, or an item that Triumph or the manufacturer identifies as special-order, non-cancellable, or non-returnable.

Normal Triumph OEM parts listed on our website and routinely available for customers to order are not considered special-order items simply because they are sourced from Triumph after an order is placed.

Special-order items may include custom or personalized products, certain VIN-specific components, custom-painted parts, discontinued or limited-availability items, or products specifically identified as non-cancellable or non-returnable by the manufacturer.

Special-order items cannot be canceled or returned unless they arrive damaged, defective, or otherwise qualify for an exception under our applicable policies.

Please contact us as soon as possible before installing or modifying the part.

If the error is confirmed to be on our end, we will work with you to arrange the appropriate return and correction.

Please contact us as soon as possible and before installing or using the part.

If the shipping package is visibly damaged when delivered, notify the carrier and, when possible, refuse delivery or have the package returned to the sender.

Please retain all original packaging and shipping materials. Photos of the packaging and damaged part may be requested to assist with the carrier or manufacturer claim.

Contact us as soon as possible.

Do not continue using, modifying, disassembling, or attempting to repair the part unless instructed to do so.

Installed parts may not be eligible for return, and warranty eligibility will be reviewed based on the circumstances and applicable manufacturer requirements.

Engle Motors does not reimburse installation labor, removal labor, towing, rental vehicles, downtime, or other incidental costs unless expressly agreed to in writing.

Contact our Parts Department at parts@englemotors.com or (816) 241-7554 and provide your order number and the reason for the return.

If your return qualifies, we will provide an RMA and return instructions.

Do not ship a return to Engle Motors without an RMA.

The correct return address will be provided with your RMA and return instructions.

Unauthorized returns or packages sent without an RMA may be delayed, refused, or returned to the sender.

Once your return is received, it will be inspected to confirm that it meets the applicable return requirements.

Refunds are generally processed within 72–96 hours after the return is received and determined to be in good standing.

Refunds are issued to the original payment method.

Your bank or credit card provider may require additional time to post the refund to your account.

A return that is incomplete, damaged, used, modified, or missing required packaging or components may be refused or may receive a reduced refund.

The returned product must be in the condition required under our Return & Refund Policy.

No.

Engle Motors does not cover labor, installation, removal, towing, rental vehicles, downtime, or other incidental costs resulting from an incorrectly ordered, defective, damaged, or improperly installed part unless expressly agreed to in writing.

Before installation, verify:

Once a part has been installed, mounted, modified, or used, it may no longer qualify for return.

Please contact our Parts Department at:

Please include your order number and, when applicable, photos of the part, packaging, shipping label, or other information that may help us resolve the issue.