Return & Refund Policy
Last updated: October 9, 2026
What is your return policy?
We accept authorized returns within 15 calendar days of delivery.
To be eligible for return, products must generally be:
- New and unused
- Uninstalled and unmounted
- Unmodified and undamaged
- In original manufacturer packaging
- Complete with all components, hardware, instructions, and accessories
- In resalable condition
All returns require an RMA (Return Merchandise Authorization) from Engle Motors before the item is shipped back.
Is there a restocking fee?
Yes. Returns that are not the result of an Engle Motors error are subject to a 35% restocking fee.
This may include returns for:
- Incorrect customer-selected fitment
- Ordering the wrong part
- Duplicate orders
- Change of mind
- No longer needing the part
- Ordering the wrong quantity
- Other customer-requested returns that are not the result of an Engle Motors error
Who pays return shipping?
For returns that are not the result of an Engle Motors error, the customer is responsible for return shipping costs.
Original outbound shipping charges are generally non-refundable unless the return is the result of an Engle Motors error.
If an order qualified for free shipping, the actual outbound shipping cost incurred by Engle Motors may be deducted from the refund for a non-error return.
What parts cannot be returned?
The following are generally non-returnable:
- Electrical or electronic components
- Painted parts
- Installed, mounted, or used parts
- Modified or altered parts
- Parts damaged through improper installation, handling, storage, or use
- Parts missing components, hardware, packaging, or accessories
- Parts returned without required original packaging
- Special-order or manufacturer-designated final-sale items
Electrical and painted parts may be considered for return if they arrive damaged or defective, subject to review.
What is considered a special-order item?
A special-order item is a product that Engle Motors does not normally stock or routinely offer for general sale and that is obtained specifically at a customer's request, or an item that Triumph or the manufacturer identifies as special-order, non-cancellable, or non-returnable.
Normal Triumph OEM parts listed on our website and routinely available for customers to order are not considered special-order items simply because they are sourced from Triumph after an order is placed.
Special-order items may include custom or personalized products, certain VIN-specific components, custom-painted parts, discontinued or limited-availability items, or products specifically identified as non-cancellable or non-returnable by the manufacturer.
Special-order items cannot be canceled or returned unless they arrive damaged, defective, or otherwise qualify for an exception under our applicable policies.
What if Engle Motors sends me the wrong part?
Please contact us as soon as possible before installing or modifying the part.
If the error is confirmed to be on our end, we will work with you to arrange the appropriate return and correction.
What if my part arrives damaged?
Please contact us as soon as possible and before installing or using the part.
If the shipping package is visibly damaged when delivered, notify the carrier and, when possible, refuse delivery or have the package returned to the sender.
Please retain all original packaging and shipping materials. Photos of the packaging and damaged part may be requested to assist with the carrier or manufacturer claim.
What if the part appears defective after installation?
Contact us as soon as possible.
Do not continue using, modifying, disassembling, or attempting to repair the part unless instructed to do so.
Installed parts may not be eligible for return, and warranty eligibility will be reviewed based on the circumstances and applicable manufacturer requirements.
Engle Motors does not reimburse installation labor, removal labor, towing, rental vehicles, downtime, or other incidental costs unless expressly agreed to in writing.
How do I start a return?
Contact our Parts Department at parts@englemotors.com or (816) 241-7554 and provide your order number and the reason for the return.
If your return qualifies, we will provide an RMA and return instructions.
Do not ship a return to Engle Motors without an RMA.
Where do I send my return?
The correct return address will be provided with your RMA and return instructions.
Unauthorized returns or packages sent without an RMA may be delayed, refused, or returned to the sender.
When will I receive my refund?
Once your return is received, it will be inspected to confirm that it meets the applicable return requirements.
Refunds are generally processed within 72–96 hours after the return is received and determined to be in good standing.
Refunds are issued to the original payment method.
Your bank or credit card provider may require additional time to post the refund to your account.
What happens if a returned item is missing parts or packaging?
A return that is incomplete, damaged, used, modified, or missing required packaging or components may be refused or may receive a reduced refund.
The returned product must be in the condition required under our Return & Refund Policy.
Does Engle Motors cover installation or removal costs?
No.
Engle Motors does not cover labor, installation, removal, towing, rental vehicles, downtime, or other incidental costs resulting from an incorrectly ordered, defective, damaged, or improperly installed part unless expressly agreed to in writing.
What should I do before installing a part?
Before installation, verify:
- Part number
- Description
- Fitment
- Motorcycle year/model
- Quantity
- Condition of the part
- Included hardware and components
If anything appears incorrect or you have questions about fitment, contact us before installing the part.
Once a part has been installed, mounted, modified, or used, it may no longer qualify for return.
Freight Forwarders & International Shipments
Engle Motors ships orders only within the United States. We do not ship directly to international addresses.
Customers outside the United States may choose to use a U.S.-based freight forwarder. By providing a freight forwarder’s U.S. address as the shipping address, the customer is authorizing Engle Motors to deliver the order to that third-party location.
Once an order has been delivered to the freight forwarder, Engle Motors is no longer responsible for the shipment.
This includes any loss, damage, delay, mishandling, customs issue, or other problem that occurs after delivery to the freight forwarder or during transportation from the freight forwarder to the final destination.
The customer is responsible for selecting and communicating with their freight forwarder and for obtaining any shipping insurance or additional coverage they feel is appropriate for the shipment.
Damaged Items
Orders shipped to a freight forwarder are treated as delivered once they are accepted by the freight forwarder. Customers are responsible for ensuring that the shipment is inspected promptly and that any damage occurring after delivery to the freight forwarder is addressed directly with the freight forwarder or carrier.
Engle Motors will not issue a refund, replacement, or other credit for damage that occurs after the order has been delivered to the freight forwarder.
If an item is received by the freight forwarder with visible damage, the customer should have the freight forwarder document the damage and contact Engle Motors promptly. Any claim for damage that occurred while the shipment was in Engle Motors' control will be handled according to our standard shipping and return policies.
Returns
Our standard return policy applies to eligible items that are returned to Engle Motors in accordance with the terms of that policy. The customer is responsible for arranging and paying for the return shipment to Engle Motors.
For customers using a freight forwarder, Engle Motors is only responsible for return shipping or replacement shipments to a U.S. address when Engle Motors has specifically agreed to do so. We do not provide or reimburse international return shipping.
Engle Motors is not responsible for additional shipping, customs, duties, taxes, brokerage fees, or other costs associated with transportation from the freight forwarder to the customer's final destination.
When placing an order, you acknowledge that you have reviewed and agree to the applicable Shipping Policy, Return & Refund Policy, Cancellation Policy, and Terms & Conditions.