Terms & Conditions
Last updated: October 9, 2026
Terms & Conditions for Sale of Products and Parts
- Prices shown are valid for online orders only plus shipping.
- We reserve the right to correct typographical and printing errors.
- We reserve the right to correct prices or calculation errors.
- All prices are subject to change without prior notice. We will notify you by phone or email if there is a pricing error.
- We reserve the right not to proceed with any order where we feel that it will put us, the recipient, or any other party in a vulnerable position either financially or for any other justifiable reason. We will contact every customer placing an order to notify them of the cancellation providing a viable contact email has been given.
Delivery Policy
Many Triumph parts are sourced from Triumph after an order is placed. We submit your order to Triumph, Triumph ships the part to Engle Motors, and we then inspect, process, and ship the order to you.
Most parts that are available from Triumph at the time of order arrive at our dealership within approximately 3–7 business days. Once received, orders typically ship within 1–2 business days.
These are estimates, not guaranteed delivery times. Delays may occur due to manufacturer availability, backorders, discontinued parts, holidays, weather, carrier delays, or other circumstances outside our control.
Tracking information will be provided once your order ships from Engle Motors.
See our Shipping Policy for coverage and shipping rates.
Damaged Shipments
Please contact us as soon as possible and before installing or using the part.
If the shipping package is visibly damaged when delivered, notify the carrier and, when possible, refuse delivery or have the package returned to the sender.
Please retain all original packaging and shipping materials. Photos of the packaging and damaged part may be requested to assist with the carrier or manufacturer claim.
We must be contacted immediately if any of the above occurs to prevent you being charged freight on both ways. We are not responsible for missing, damaged, or incorrect parts after 30 business days, regardless of the party at fault. We are also not responsible for lost or stolen packages and all claims for such must be processed through the shipping company.
Freight Forwarders & International Shipments
Engle Motors ships orders only within the United States. We do not ship directly to international addresses.
Customers outside the United States may choose to use a U.S.-based freight forwarder. By providing a freight forwarder’s U.S. address as the shipping address, the customer is authorizing Engle Motors to deliver the order to that third-party location.
Once an order has been delivered to the freight forwarder, Engle Motors is no longer responsible for the shipment.
This includes any loss, damage, delay, mishandling, customs issue, or other problem that occurs after delivery to the freight forwarder or during transportation from the freight forwarder to the final destination.
The customer is responsible for selecting and communicating with their freight forwarder and for obtaining any shipping insurance or additional coverage they feel is appropriate for the shipment.
Damaged Items
Orders shipped to a freight forwarder are treated as delivered once they are accepted by the freight forwarder. Customers are responsible for ensuring that the shipment is inspected promptly and that any damage occurring after delivery to the freight forwarder is addressed directly with the freight forwarder or carrier.
Engle Motors will not issue a refund, replacement, or other credit for damage that occurs after the order has been delivered to the freight forwarder.
If an item is received by the freight forwarder with visible damage, the customer should have the freight forwarder document the damage and contact Engle Motors promptly. Any claim for damage that occurred while the shipment was in Engle Motors' control will be handled according to our standard shipping and return policies.
Returns
Our standard return policy applies to eligible items that are returned to Engle Motors in accordance with the terms of that policy. The customer is responsible for arranging and paying for the return shipment to Engle Motors.
For customers using a freight forwarder, Engle Motors is only responsible for return shipping or replacement shipments to a U.S. address when Engle Motors has specifically agreed to do so. We do not provide or reimburse international return shipping.
Engle Motors is not responsible for additional shipping, customs, duties, taxes, brokerage fees, or other costs associated with transportation from the freight forwarder to the customer's final destination.
Warranty
Warranty is subject to the policies set by the manufacturer. Please inquire about warranty prior to purchase.
What Is Not Covered
- Damage or corrosion due to accidents, misuse, or alterations
- Damage or surface corrosion from the environment such as acid rain, airborne fallout, stones, salt road hazards, hail, wind storm, lightning, floods and other natural disasters
- Normal wear, tear or deterioration such as discoloration, fading, deformation, blurring, etc.
- Replacement parts or accessories installed on any vehicle registered or normally operated outside of the United States, Canada, Puerto Rico, U.S. Virgin Islands, Guam, Saipan or American Samoa
- Parts installed on a vehicle in which the odometer has been altered, or on which the actual mileage cannot be readily determined
- Parts or accessories used in applications for which they are not designed
- Parts or accessories installed improperly by dealers or distributors other than the manufacturer
- Any part or accessory without proof of purchase or date
- Non-manufacturer replacement parts which dealers may sell or install on your vehicle
- Vehicles classified as a total loss and/or sold for salvage purposes or branded for any other reasons
- Removal of the vehicle from the warranty covered market for which it was produced
Governing Law
These terms are governed by the laws of the state of Missouri. Any disputes shall be resolved in the courts of Jackson County, Missouri.
Contact Us
Questions about these terms? Email parts@englemotors.com or call (816) 241-7554.